Which carriers?
UPS and FedEx, through your own accounts. Those are the only two today — no USPS, DHL or regional carriers yet. You connect an account in Settings, and every rate you see is the one that account negotiated.
How do orders get in?
Three ways: type one in, upload a CSV of orders as a batch, or paste an order into the Copilot and let it fill in the shipment. There are no store integrations yet — nothing connects to Shopify, WooCommerce or Amazon.
What do labels print on?
A 4×6 label printer — a Rollo, a Zebra — or a sheet of letter paper; you choose once in Settings and every carrier is asked for that size. Labels are PDFs, one page per parcel, and Print label sends them straight to the print dialog.
Does it check addresses?
Yes, with UPS, as you type one in. A correction, a near-match or an address the carrier can’t find is put to you before you can get rates — with “keep what I typed” always an answer, because carriers don’t know every new build. When UPS says an address is a home, the residential switch goes on by itself, so the quote already includes the surcharge instead of the invoice.
Where do my carrier credentials go?
They are stored encrypted with AES-256-GCM, under a key derived for your workspace alone, so a stored credential is useless outside the workspace it belongs to. ShipPilot never shows them back to you and never sends them anywhere but the carrier that issued them.
What happens after the 14 days?
The trial includes everything on Starter with 3 seats. When it ends, you can still sign in and read everything, but nobody can buy a new label or be added to the workspace until you choose a plan. Nothing you made is removed.
How many people can use it?
3 on Starter, 10 on Growth, 25 on Scale, and as many as you need on Enterprise. A seat is a person who can sign in; roles decide what each one can change.
What does Enterprise add?
Unlimited seats and volume, a custom SLA and a security review. It is a conversation rather than a checkout — the pricing section has the address.